Messenger and Instagram Assistant data deletion
This page explains how to request deletion of data received by Pharmmarket Assistant through Facebook Messenger or Instagram Direct.
Safest request method
Open the same Facebook Messenger or Instagram account that you used to contact Pharmmarket Assistant and send “DELETE MY DATA” in the same conversation. A staff member will locate the request using that channel-specific identifier. Never send your Facebook/Instagram password.
Alternative request
You may email the address shown at the bottom of this page and state the channel and approximate conversation date. For security, we may ask you to confirm from the same Messenger/Instagram account. We will not ask for a password, full payment-card number, or CVV.
What is deleted
After verification, our active systems delete Assistant conversations linked to that channel identifier, messages, limited conversation context, the encrypted identifier, its HMAC lookup value, and contact details stored only in those requests. Deletion covers every Assistant conversation found for the same identifier in that channel.
What this process does not delete
This process does not delete a separate website account, order, payment, or accounting record. Those records are independent of the Assistant conversation and may be retained for contractual, legal, or accounting duties. Anonymous technical metrics containing no message or user identifier are not a personal record linked for deletion. Copies held on the Meta platform are controlled through Meta's own tools and policy.
Timing
An Assistant conversation becomes eligible for active-database deletion 90 days after its latest activity, regardless of workflow status, when an authorized operator runs the retention command; automatic deletion is not guaranteed without that operation. A verified individual request may be completed earlier. Already-deleted data may remain in protected backups until their controlled expiry. Backup copies are isolated and not used for normal processing. Restoring a backup may reintroduce an older copy, so a separate legal and operational review is required before restored data return to active use; the software does not automatically reapply individual deletion requests. If data were sent to the OpenAI API service, its security/abuse-monitoring logs may be retained for up to 30 days.
Data controller and contact
- Business / sole trader
- Ֆարմպրոեկտ ՍՊԸ
- Tax ID
- 02253809
- Legal address
- Երևան,Էրեբունի ,Գուրգեն Մահարի 133/5
- Phone
- +37444060404
- [email protected]
- Complaints email
- [email protected]